Case Studies
Real-world examples of service design transformations with mission-driven organizations
Reimagining the Volunteer Experience at Daily Bread Food Bank
Optimized volunteer program operations for Toronto's largest food bank, leading to immediate implementation of new three-step engagement process serving 8,000 annual volunteers.
Empowering BC's Digital Trust Adoption through an Ecosystem Approach
Led strategic transformation of BC's digital credential adoption from pilot-centric to ecosystem-centric approach through human-centered research and co-creation workshops.
Enhancing Emergency Communications Through Cross-Jurisdictional Research
Conducted comprehensive jurisdictional research to guide Yukon's emergency communications strategy, analyzing multi-hazard coordination models across five Canadian provinces.