Real projects delivering measurable impact across government and nonprofit.
Conducted comprehensive jurisdictional research to guide Yukon's emergency communications strategy, analyzing multi-hazard coordination models across five Canadian provinces.
Led strategic transformation of BC's digital credential adoption from pilot-centric to ecosystem-centric approach through human-centered research and co-creation workshops.
Optimized volunteer program operations for Toronto's largest food bank, leading to immediate implementation of new three-step engagement process serving 8,000 annual volunteers.
Redesigned business account verification processes through comprehensive user research and service blueprinting, delivering actionable prototypes and implementation roadmap.
I take on a limited number of projects each year. If you're facing a complex service challenge, let's see if there's a fit.
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